Overview
The Technical Services Group encompasses the quintessential aspects of networking, network support and maintenance. Designed to offer our customers comprehensive services, including pre-integration planning, implementation services, post-implementation support and general network training services, this group is the vital link between AAA Networks' sales group and our customer. As such, the sales and service staff work closely to ensure that customer expectations are met and/or exceeded. Without this teamwork, we would not be in the enviable position we are today.

Support services provided by this group include, but are not limited to, On-site Services, Network Telephone Support, Hardware Maintenance, Software Maintenance and Remote Diagnostics. Brief descriptions of AAA Networks' support services are as follows:

On-site Services
AAA Networks will place an engineer on site as requested by the client based on the skill set needed to perform various network-engineering tasks. The customer's options are limitless. We will take over complete MIS functions if required or perform general tasks such as adding users to the network, adding new software options, installing and/or configuring new servers and PCs, loading software upgrades to the server, or troubleshooting. We offer these services in hourly increments, block of time options or full time services.

Hardware Maintenance
AAA Networks will engage in service contracts for the on-site maintenance of PCs, file servers, peripherals and various communications devices with pre-negotiated response times of 2 hours, 4 hours, and 8 hours (next day).

Software Maintenance
AAA Networks currently provides software maintenance for over 500 of its customers which includes all software upgrades of the network operating systems.

Remote Diagnostics
AAA Networks has the capability of providing remote on-line links with its customer's file server(s). This service allows AAA Networks' engineers to further assist the client with operating system configuration issues and network problems too complex to handle over the telephone. Regardless of a customer's service requirements, AAA Networks' engineers are able to provide the solution.