AAA Networks has been a value added integrator for data and voice networking products for over ten years. With the introduction of Cisco's IP Telephony and unified messaging products, AAA Networks has become the Washington DC area's preferred vendor for the Cisco AVVID CallManager IP Telephony product. The Internet is changing the way businesses obtain and retain customers. Innovation, superior customer service and integrated communication networks are imperative to sustaining competitive advantage. This coverage allows customers to call the AAA Networks Technical Support Group to receive systems administrator level support for AAA Networks Networks Technical Support Group engineers consist of Cisco Certified Internetworking Engineers (CCIE), Microsoft Certified Systems Engineers (MCSE), Certified NetWare Engineers (CNE), Network Technicians and A+ Certified Technicians. AAA Networks currently supports over 1,500 file servers either via a 2, 4, & 8 hour response, 5 x 8 (Mon-Fri, 8am-6pm) contract or via a 7 x 24 (7 days per week, 24 hours per day) contract. High level relationships with Microsoft and other vendors allow AAA Networks engineers to escalate calls to those appropriate manufacturers if needed.